Privacy Policy

Privacy Policy

Information Privacy Policy

By accessing the website of Thien Loc Phat, you agree to accept the description in the Information Privacy Policy. This privacy policy is designed to demonstrate our role in online security and customer service.

1. Purpose and scope of information collection

The collection of information via website will help us grasp the aspirations and desires of customers to improve the quality of services.

Information collected by customers includes:

          - Full name

          - Email

          - Phone

          - Address

2. Scope of information usage

We attach great importance to the confidentiality of customer information, so we are committed to keeping customer information confidential and not using customer information without the intention of bringing benefits to customers. We are committed to not trading, exchanging customers' confidential information with any third party. However, in some of the following special cases we may share customer information:

          - Customer's consent

          - At the request of government agencies when we find it in accordance with Vietnamese law.

3. Time to store information

Thien Loc Phat will store personal information provided by customers on our internal system in the course of providing services to customers or until the purpose of collecting information or when customers request to cancel the information provided.

4. Address of the company collecting and managing personal information

Thien Loc Phat Refrigeration Electrical Mechanical Company Limited

Address: 42/16 Nguyen Huu Tien, Ward Tay Thanh, Tan Phu District, Ho Chi Minh City.

Phone: (84-28) 3816 0214 Fax: (84-8) 3816 0285


5. Commitment to protecting personal information of customers

We are committed to ensuring the safety of information for customers when registering personal information on Thien Loc Phat's website and committing not to exchange and buy and sell customer information for commercial purposes.

Privacy policy applies only when customers register on the official website Any information that customers register for other websites is not within the scope of this information security policy.

6. People or organizations can get access to information

Only people with specific responsibilities in the company can access customer information.

7. Mechanism for receiving and resolving consumer complaints

+ Any dispute arising between the Company and the User will be resolved on the basis of negotiation. In case the agreement is not reached as expected, either party has the right to bring the case to the competent People's Court for resolution.

+ When not resolved through negotiation and conciliation as above, the party violating the set of evidence such as email, message ... and contacting the Company We will contact the complainant again to resolve.

+ If the case is beyond its jurisdiction, the Company will propose to transfer the case to the competent authorities. In this case, the Company still cooperates to provide the best protection for the violated party.